Skip Navigation


Apply Email Job Current employees click here Job ID EXE0014N Date posted 09/12/2019

Become part of an inclusive organization with over 30,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Job Description

This position is responsible for the overall system-wide management responsibility of the Patient Accounts service, including program planning, revenue generation, operational analysis, financial analysis, problem resolution, personnel management and performance improvement. The position reports to the Health Care System Vice President of Revenue Cycle Operations

Description of Job Responsibilities:

1. Patient Financial Services - Responsible for directing all patient account functions including Provider Enrollment, Coding/Charge Capture, Billing, Collections, Denials, Payment Review, Cash Posting, and Refunds across PB Resolute. Responsible for planning, developing, and implementing new systematic approaches to maximizing revenue and cash flow and preparing for value-based reimbursement. Provides direction and leadership to assure support and accomplishment of the health system’s patient account functions, through well-organized, efficient, and effective patient account processes.
2. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.
3. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
4. Results Driven - Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.



Bachelor's degree in Finance, Business, Hospital Administration, or related field. Masters degree preferred.

Seven (7) years of experience in the healthcare industry performing duties related to patient account receivables management including planning, reporting and controls, compliance, regulatory agencies, and new system implementations, including five (5) years of supervisory experience in a patient financial services function.

Must be proficient in Epic PB Resolute

Primary Location: Chapel Hill, North Carolina, United States

Department: REXH-26995-UNCHCS Physician Rev Cycle Adm

Shift: Day Job

Apply Email Job

Sign Up For Alerts

Join our Talent Network and get UNC Health Care news and job alerts delivered to your inbox.

Sign Up

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Executive, Chapel Hill, North Carolina, United StatesRemove